Last updated on: 02-09-2025
These Terms of Service (“Terms” or the “Agreement”) form a legally binding agreement between you (“Client,” “you”) and RightFrames Studio (“RightFrames,” “we,” “us”). Please read carefully. By engaging our services, using Content we produce, or delivering Merchandise to us, you agree to these Terms.
1. Scope of Service
Rightframes Studio (“Service”) provides creative production services including but not limited to:
- Product Photography & Videography
- Cinematography & Promotional Films
- Brand Identity & Visual Strategy
- 360° Virtual Tours & Digital Experiences
The creative output we deliver—including photographs, videos, audio, graphics, animations, and artwork—shall collectively be referred to as “Content.”
Any physical items you send us for shoots (products, props, materials, etc.) are referred to as “Merchandise.”
Our official website is www.rightframes.studio (“Website”).
2. Eligibility
To use our Services, you must:
- Be at least 18 years of age and legally able to enter into binding agreements.
- Submit a completed order form/project brief.
- Agree to these Terms of Service.
- Provide accurate and current contact information.
3. Communication
All project-related communication (invoices, approvals, legal notices, delivery of Content) will be sent via email to the address provided at the time of order. Supplementary communication may occur via phone, messaging platforms, or postal mail.
4. Merchandise (Products Sent to Us)
Shipping Responsibility: Clients are responsible for shipping costs (both to and from our studio) and must ensure adequate packaging, insurance, and tracking. RightFrames is not liable for Merchandise lost or damaged in transit to us.
Return of Merchandise: Upon project completion, Merchandise will be returned if requested. Costs for return shipping are the Client’s responsibility. Local pickup from our studio may be arranged.
Storage: We can store Merchandise for up to 30 days post-project completion. After that, it may be returned, donated, or discarded, unless otherwise agreed.
Limitation of Liability: If Merchandise is damaged or lost while in our possession, liability is capped at INR ₹40,000 (or equivalent USD $500). Clients with higher-value items must secure independent insurance.
5. Payment & Invoicing
Advance Payment: Work commences only after payment is received. Projects under ₹1,00,000 (USD $1135): Full payment upfront. Projects above ₹1,00,000: 50% deposit upfront; remaining 50% due within 10 days of preview delivery. Final high-resolution, watermark-free Content is released after full payment.
Non-Payment: Failure to remit payment may result in legal action, withdrawal of Content, and copyright enforcement under applicable law.
6. Refund Policy
Rush Orders: If a guaranteed rush project misses its deadline, only the rush fee will be refunded.
Cancellations: Orders may be canceled within 24 hours of payment for a full refund. After 24 hours, refunds are not available. Rush projects cannot be canceled.
7. Creative Process
Alterations & Artistic Direction: RightFrames reserves creative discretion for adjustments (color correction, retouching, composition edits, etc.).
Client Direction:If you wish to specify creative direction, it must be documented in the project scope before payment.
Reshoots & Edits:
# Errors attributable to RightFrames (e.g., deviation from agreed shot list) will be corrected at no extra cost.
# Clients may request one round of minor edits free of charge. Additional edits/reshoots may incur extra costs.
8. Delivery of Content
Content is delivered via secure digital download (private link/email). Rightframes is not responsible for technical issues, third-party hosting downtime, or data loss. Clients are advised to create backups.
9. License & Usage Rights
Upon full payment, we grant you:
Perpetual Use: Content can be used indefinitely.
Exclusive Use: You have exclusive commercial rights to the Content. RightFrames will not license it to third parties, though we may showcase it in our portfolio, website, or promotions. Third-party stock elements used in the Content are excluded from exclusivity.
Worldwide Use: No geographic restrictions.
Unlimited Use: Use across all mediums and unlimited times.
Derivative Works: You may crop, edit, retouch, and adapt the Content, provided credit remains intact where applicable.
Permitted Uses include (but are not limited to): websites, social media, digital ads, brochures, packaging, films, presentations, brand campaigns, and virtual experiences.
Prohibited Uses:
- Illegal, defamatory, or pornographic purposes.
- Incorporating Content into trademarks or logos without written consent.
- Claiming authorship of the Content.
10. Copyright & Intellectual Property
Ownership: All Content remains the copyrighted property of RightFrames Studio until full payment is received.
Transfer/Sub-Licensing: Clients may share Content with subcontractors (e.g., designers, printers, agencies) solely to fulfill the intended use.
Third-Party IP: If Merchandise includes third-party logos, trademarks, or copyrighted designs, the Client is responsible for securing permissions.
11. No Warranties
Content is delivered “as-is.” Rightframes does not warrant suitability for a specific purpose or guarantee flawless representation of Merchandise.
12. Refusal of Service
Rightframes reserves the right to decline projects that conflict with our business values, legal standards, or capacity.
13. Limitation of Liability
To the maximum extent permitted by law, Rightframes shall not be liable for indirect, incidental, or consequential damages, including delays or loss of profits.
14. Governing Law
These Terms shall be governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Chennai, Tamil Nadu.
15. Entire Agreement
These Terms, along with our Privacy Policy, represent the complete agreement between you and Rightframes Studio, superseding any prior agreements.